Portfolio
Black glove service & strategic tech solutions for any industry.
Hilton Hotels
+ Industry: Hospitality, Food & Beverage
+ Service: Tech consulting to update Hilton’s global tech strategy and legacy tools
+ Budget: $50K
The Ask
Hilton sought to enhance its global technology across all of its restaurants, retailers, and room service in a way that (a) improves the customer experience, (b) increases revenue, and (c) makes staff adoption evolve, easily, as tech innovates.
The Solution
Delivered a new global tech vision and strategy for Hilton’s Food & Beverage Division. Created a roadmap to strengthen Hilton’s current tech stack and enable it for future innovations with AI, Quantum, and emerging tech. Driving an automated and consistently optimized user experience with a clear global rollout and adoption process.
Impact & Extras
- Driving millions in annual savings and increasing customer loyalty
- Trained staff in AI prompting for data analysis and entry
- Provided a scalable playbook for Tech Discovery that ensured successful team adoption, multiple stakeholder alignment, and accelerated big decision-making
Nestle & Starbucks
+ Industry: Consumer Packaged Goods
+ Service: Website accessibility and UX enhancements plus a new e-Commerce integration
+ Budget: $200K
The Ask
Nestle, a global CPG leader, sought to (a) get the full US web product portfolio ADA compliant, and (b) strategically increase e-commerce user experience (UX) for 40+ global websites.
The Solution
The successful enterprise strategy and leadership on ADA, UX, and e-commerce features resulted in a sleeker, compliant web experience. Each website and app came equipped with the latest ADA features for desktop and mobile. E-commerce improvements increased sales and made it easier for users to buy products from major retailers including Amazon, Instacart and Target.
Impact & Extras
- Improved the user experience for people with disabilities so they can access all US websites easily
- Saved millions with web UX and e-commerce product enhancements
- By creating an enterprise data testing strategy, staff can routinely access visualized web and app performance metrics to make data-driven decisions
National Geographic
+ Industry: Media
+ Service: New Website Redesign
+ Budget: $400k
The Ask
Manage the development team, stakeholders, requirements, timeline and budget for the National Geographic and The Wild website redesign in a fast-paced media environment with complex, ambiguous requirements.
The Solution
Reimagined the project management governance and systems to automate requirement entry, status, and prioritization, resulting in accelerated feedback, also aligned the development team and stakeholders on trade-offs to launch an MVP. The website was more elevated in its technology and imagery, with parallax scrolling and faster loading, increasing page views.
Impact & Extras
- The website redesign won the prestigious Webby Award
- Extended the scope to continue post-launch enhancements due to a successful launch and project management
brandon stem 